Privacy Policy
QolSync AI is operated by CHONGS CLOUD CONSULTING SERVICE LLC ("C3S LLC"). This Privacy Policy describes how C3S LLC handles your information. For privacy questions or support, contact support@qolsync.ai.
EU & UK Representatives
We value your privacy and your rights as a data subject and have therefore appointed Prighter Group, with its local partners, as our privacy representative under Article 27 of the GDPR (and the UK GDPR) and as your point of contact for the following regions:
- EU representative: Prighter Group — our appointed representative in the European Union.
- UK representative: Prighter Group — our appointed representative in the United Kingdom.
Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). To contact us via our representative or to exercise your data-subject rights, visit our Prighter portal, or email us at privacy@qolsync.ai.
1. Information We Collect
We collect information you provide directly — such as account details and your in-app language preferences — and data generated through your use of QolSync AI, including usage metrics and diagnostic logs.
2. How We Use Your Information
We use your information to provide and improve our translation services, process billing, communicate about your account, and ensure platform security. We do not sell your personal data to third parties.
3. Audio and Translation Data
Your speech is processed in real time only to transcribe and translate it, and is not stored on our servers. Live-session transcripts and session history are stored locally on your device; we do not retain them on our servers. Content you choose to save to your cloud library, and files you upload for translation, are stored on our servers (in the United States) until you delete them or close your account. When you use AI summary or ask features, your transcript is sent to our AI provider for processing under a zero-data-retention agreement — not stored, not used for training.
4. Sub-processors
To deliver real-time translation we rely on a small set of trusted sub-processors. Each one receives only the data needed for its task, only for the duration of that task. We name them here so you know exactly who processes what.
- Soniox (LIVE AUDIO — real-time speech-to-text): for Tier-1 live translation, your audio streams directly to Soniox and is processed transiently to transcribe it. It is not stored.
- OpenAI (TEXT AI — translation, summaries & answers): runs server-side under a zero data retention agreement and is not used for training. Only text is sent to OpenAI, never your audio.
- Microsoft Azure (INFRA — our backend & Application Insights diagnostics): hosts our backend and collects diagnostics through Application Insights. Azure also processes audio for higher-accuracy live translation (Tier-2/3 routes your audio through our Azure TranslationEngine) and for files you upload (held in Azure Blob; if you save them to your content library they are stored until you delete them). On the live paths the audio is processed only to translate or transcribe it and is not retained beyond the task.
In short: your live audio is processed only to translate it and is not stored, and your live-session transcripts stay on your device. Files you upload and content you save to your library are stored until you delete them. Some translation paths — higher-accuracy live translation and uploaded files — do send audio to our Microsoft Azure backend to translate or transcribe it; in those cases it is processed for that task and then discarded, not retained.
5. Data Security
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We are pursuing SOC 2 Type II certification and conduct regular internal security reviews. Access to customer data is restricted to authorized personnel on a need-to-know basis.
6. Data Retention
Account data is retained for as long as your account is active. Your speech is processed in real time only to transcribe and translate it and is not stored on our servers. Live-session transcripts and session history are stored locally on your device — we do not retain them on our servers — while content you save to your cloud library and files you upload are stored until you delete them or close your account. You may request deletion of your account and all associated data at any time.
7. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting privacy@qolsync.ai. GDPR and CCPA rights are fully supported, including the right to data portability.
8. International Transfers
Account, session and billing data may be processed in the United States. For users in the European Economic Area, the United Kingdom and Switzerland we protect these transfers with the EU Standard Contractual Clauses (together with the UK Addendum and the Swiss adaptations), plus encryption and strict access controls. Live audio for EEA, UK and Swiss users is processed in the EU (Frankfurt) to transcribe and translate it, and is not transferred to the United States.
9. Contact
For privacy-related inquiries, contact us at privacy@qolsync.ai.